30 Day Return & Exchange Policy
Our products are guaranteed to give you 100% satisfaction in every way for 30 days from the date of purchase. If for any reason you are not completely satisfied with one of our products, return it to us within 30 days and you will receive a replacement or full store credit**. Returns of unused or unworn products with their original tags and packaging, are eligible for a full refund.
**Some select products, due to customization, personalization, limited availability, extreme values and/or number of returns are excluded from receiving a refund or full store credit. See an in-store manager for details or call our store at (305) 275-9070 during business hours (M-F: 10am-7pm EST, Sat: 10am-6pm EST) to speak to a representative. We will always work to find a reasonable solution for ANY return situation!
Returns must be completed within 30 days of your receipt of the merchandise. All return shipping charges must be prepaid unless the original purchase qualified for free returns and we provide you a Prepaid Shipping Label. We will not accept return items shipped to us Collect On Delivery. Please include a copy of your receipt and a note the reason for your return and enclose the slip in the original shipping carton. Return may be void if product was damaged by customer.
Please make sure to wrap the package securely and send it to the following address:
7045 SW 87th Ave
Miami, FL 33173
Returns and exchanges are accepted only for items purchased from
Original Shipping Charges
For standard returns and exchanges, original shipping charges are non-refundable and will not be credited back to you.
30 Day Satisfaction Guarantee: Free Returns on Golf Clubs & Sets
GET FREE RETURN GROUND SHIPPING* on any NEW golf club or golf club set you purchase online valued at $299.00 or more. We want you to get the right equipment for your game. If you're not 100% satisfied, WE WILL PAY the RETURN GROUND SHIPPING for you. Also, if the new replacement golf club or set you are choosing is valued at $299.00 or more, we will SHIP IT BACK TO YOU FOR FREE via standard ground. We're taking the worry out of buying golf clubs online. Consider it a free mulligan on us!
*This policy applies only to new golf clubs and golf club sets purchased online at planetgolfmiami.com
*Only one free ground shipped return or exchange may be applied per original purchase of new golf clubs or golf club sets. Golf clubs and golf club sets that do NOT qualify for free return shipping are; all PING products, special orders, used or demo clubs and personalized or custom golf club orders.
30 Day Excluded:
Due to the custom nature, value, and/or limited availability of the product, returns are excluded from receiving full store credit under our 30 Day Guarantee policy. For more details or clarification, please call our toll free number 1-888-216-5252 during business hours (M-F: 8am-4pm CST, Sat: 10am-4pm CST) to speak to a customer representative. We will always do our best to work with you to find a solution for any return situation.
To return defective products, call our toll free number 1-888-216-5252 to speak to a customer representative, and the terms of your return will be discussed. Include a copy of your original invoice which will help expedite your return. Explain the problem that you are having with the product, also include any pertinent information you feel you need to tell us. Please do not return damaged or broken merchandise to us unless you receive our instructions to do so. This is necessary so that you do not lose your right to file a claim.
Return this information, along with all components of the product (head, shaft, all broken parts, etc.) to:
Planet Golf Miami
7045 SW 87th Ave
Miami, FL 33173
Warranty claims are subject to the discretion of the original product manufacturer. Warranty information is included with many manufacturers' products, or may be found on their respective web sites. Please contact Planet Golf prior to returning any merchandise for warranty consideration.
If an item reaches you in damaged condition, save the shipping carton and notify Planet Golf at once. Please do not return damaged or broken merchandise to us unless you receive our instructions to do so. This is necessary so that you do not lose your right to file a claim. Please Contact our returns department at 1-888-216-5252 to file a claim.
In-store purchases must be returned at store level, not through the Internet division. Please visit the store where you purchased your item for an in-store purchase return. Purchases made on Planetgolfmiami.com are returnable in all store locations; original packing slips are required. Planetgolfmiami.com orders paid by PayPal or AmazonPay are not returnable at physical store locations.